Return & Refund Policy

Thank you for shopping with Fini Health. We want you to be happy with your purchase. Please read our policy carefully:

Returns

• Customers in the EU have the right to cancel their order within 14 days of receipt without giving any reason (per EU consumer law).

• To be eligible for a return, the item must be unused, unopened, and in the same condition as received.

• For hygiene reasons, opened or used face masks cannot be returned.

Process

• To initiate a return, please contact us at shipping@finihealth.de within 14 days of delivery.

• Customers are responsible for the cost of return shipping.

• We recommend using a traceable shipping service, as we cannot accept liability for lost returns.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection.

• If approved, a refund will be processed to your original payment method within 7–14 business days.

• Shipping costs are non-refundable.

Exchanges

• We do not offer direct exchanges. If you need a different product, please place a new order.

Damaged or Defective Items

• If you receive a product that is damaged or defective, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund at no cost to you.